An Interview with Garrett, Director of Continuous Improvement, at R&S
One connection and friend led to an incredible adventure for R&S Director of Continuous Improvement, Garrett. His journey as an admin to manager to direct touchpoint with new and current customers is quite the story.
After moving to Knoxville and looking for a new role, he knew a few friends and got connected to some other R&S team members. He started at KX1, just like Brighton, and worked up to become the warehouse manager overseeing day-to-day operations of our downtown Knoxville warehouse and 3PL facility. Seeing more and more needs within the company to help with pricing, contracts, and insurance, he stepped into a new role thereafter.
You may not even realize it, but managing property, a customer’s product, and other employees requires a unique balance of care and liability. It takes a particularly gifted person with an operational and customer-centric mindset to do this role well.
Today, he’s the Director of Continuous Improvement, and no two days look the same. With many Excel spreadsheets, he maintains and organizes customer information, contracts, rates, and renewals with precision and care. The keeper of the keys, he manages customer relationships from onboarding to quarterly check-ins.
Part of that led to his pursuit of continuous improvement and Six Sigma training so that each time a customer mentions an improvement, he has a process to implement and sustain those improvements. He exclaimed, “I take notes on EVERYTHING!”
With an eye for detail, he is always looking for ways to streamline and share customer information with the team. For us as a company, this is so vital as we want to steward a customer’s items as if they were our own.
Serious but jovial, Garrett gets his work done with zeal and enthusiasm. Most of all, he enjoys contributing to the team and seeing his efforts actualize in real time. He loves the people he works with and the culture R&S has built.
It doesn’t matter the scale. Whether 3 shipments at a warehouse and 7 employees or down to the decimal of a quote for a customer, the details matter. Garrett has been and is invested in being faithful with what he’s given to steward.
